# ITOM Cloud Service Review Meeting

### ESM

- Current Status
   - Farm #, region,
   - EU managed
   - Team size
      - Major workload
         - Upgrade maintenance
         - Customer Cloud Service request → Show trend
         - Internal Cloud Service - Trial (SMAX, CMS Standalone, HCMX, ITOM Aviator), Unplanned change etc.
         - Customer driven project - UPN change,
         - Security
- Recent Plan and activity
   - Upgrade/Patch, SMAX helm transformation
   - New farm plan
   - ITOM Aviator productionize
- Issues & Gap
   - EU Ops engineer resource gap
   - FedRAMP resource gap
   - Product quality caused additional operation effort

### Smart Observability

- Current Status
   - Instances #, customer #
   - Team size
      - Major workload
         - Cloud deployment automation certification
         - Paid customer cloud instance deployment, initial configuration
         - Trial Instance deployment
         - Maintain upgrade, upgrade validation
         - Customer
- Recent Plan and activity
   - 24.2 Upgrade/Patch
   - Support new product capability - AppO, CNO
- Issues & Gap
   - AWS Cost Control
   - Trial Instance control
   - NOM Ops resource gap
   - PCS Support case
   - RnD request cloud instance